3. Laughing
All the Way to a Listing
Never
underestimate the power of laughter. About
15 years ago I was working on obtaining a
$2,000,000 listing along with Robert,
another agent who was working in my
office. Normally the two of us didn't
partner-up on listings but this time we
decided to see how we could do working
together as a team. Robert
and I were very different from each other.
I was much more conservative and always
dressed in a suit while Robert was a sport
coat, slacks, and tie kind of a guy.
He also had a much wilder, off the wall
personality, too. We
met with the owner of the building in his
office in Downtown L.A. and proceeded with
our listing presentation. When we were
finished with the presentation we handed
him the listing agreement we had prepared
and asked him to sign it. He thought for a
moment, paused, and then told us he needed
some time to think it over. What happened
next is something I will never, ever
forget... Robert
was standing in front of the owner's desk
looking at him. Robert then began to
loosen his tie, change his body posture,
and move his head to one side jiggling it
around while saying, "I tell you I
get no respect!" He had spontaneously
gone into a full-blown impersonation of
Rodney Dangerfield right in front of the
owner--and he wasn't going to stop until
the owner gave him what he wanted! I
just sat there in stunned silence. I
couldn't believe that Robert would do
something so unprofessional during a
listing presentation. However, still
sitting in his chair, the owner of the
building was laughing hysterically! He
loved what Robert was doing! In fact he
immediately did an about face, signed the
listing agreement we had given him while
he was still laughing, and sent us on our
way back to our office. I will never
forget that moment as long as I live. So
what did I learn from my experience with
Robert? I learned just how powerful
laughter can be during real estate
negotiations. What I had previously
thought was uncalled for, unprofessional
behavior turned out to be exactly what
needed to happen in order for us to walk
out the door in that exact same moment
with the listing! The
truth is that people love to laugh. And in
many business situations the tone can be
very, very serious. So when you make
people laugh you make them feel good about
working with you which will only help your
opportunities for success in your real
estate career. Now,
with all things being equal, wouldn't you
rather work with a salesperson who made
you laugh?
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