1)
What to Say When Your Client Tells You,
"I Want My Friend to Cooperate and
Receive Some of Your Commission." It's
the moment that real estate agents
dread. You've been showing properties to
your client, you've found one that you
think will work for your them, and then
completely unexpectedly you hear them
say: "I
have a friend who has a real estate
license and I want him to cooperate and
receive some of your commission." And
just when you thought you were getting
closer to earning some good money with
the client, you've now got a brand new
situation on your hands you have to deal
with. This
is where both new agents and mediocre
agents often just roll over and cave-in
to the client, offering a portion of
their commission to the client's friend
who has the license. But seasoned
professionals on the other hand
definitely know this is no time to stand
for this kind of treatment from anyone. This
problem oftentimes stems from the
inaccurate assumption by many people,
that possessing a valid real estate
license is the most important component
for getting paid commissions. But while
it's necessary to have a real estate
license to legally receive
commissions, having the license itself
is really meaningless unless one does
the work to create the opportunities to get
paid the commissions. With
this in mind I'm completely appalled at
the number of people I hear of who
complete all the work and pass the exam
necessary to get their real estate
licenses, and then never do much of
anything else to find and close
transactions. Continuing
along this line of thought, during the
Spring of 2005 I was reading an article
in the Los Angeles Times discussing this
subject, and the President of one of the
realty boards in the L.A. area was
quoted as saying that
"approximately 75% of our members
close between zero and one transaction
every year." Now
this was in the first half of 2005, in a
market that was completely on fire in
Southern California! I'm just
dumbfounded to hear these statistics
quoted during the absolute best of times. And these weren't
just
licensed real estate agents, these were
agents who took the additional step of
actually joining a realty board! Which
means they were most likely affiliated
with a real estate office, and had their
license registered under the Broker's
License in that office. I
wonder what the statistics would be then
for all real estate licensees, including
those who never even affiliated their
license with a real estate brokerage
office? It
just shows you how difficult it is for
most people to consider the possibility
of ever prospecting and facing
rejection, even if it offers great
success as long as you're willing to do
it. But then of course the general
public keeps telling us that we don't
really do much to earn our commissions
as real estate agents, and that we're
extremely overpaid. I'd like to hear the
opinion of these exact same people once again after
prospecting just one week on their own
in real estate
for about 10-12 hours. With
this in mind, when a client tells you
they have a friend who they'd like to
have cooperate in your real estate
commission, they don't understand the
nature of our business. The toughest
part of our business is finding the
right property where the two parties
involved can agree upon closing a
transaction. Yes, there are other
difficulties that must be overcome along
the way all the way through the closing,
but nothing that you'd want to start
sacrificing your commission to anyone
over. Especially when you know the other
person has no experience in the
business, they'll most likely do nothing
at all in the transaction, or even worse
they'll make your life more difficult
because of their incompetence. So
you have a situation with your client
where their friend has a license, most
likely an agent's license, and most
likely one not affiliated with any
Broker's License right now. (And it
probably never was affiliated with a
Broker's License at any time since
they've had it, either.) So
in effect, you're probably dealing with
a licensed agent who has no legal right
to receive a commission in the state you
work in, because their license isn't
registered under anyone's Broker's
License right now. What
you really must do is zero in on the
situation and perform what's called a
"reframe," something that
politicians often become brilliant at
doing. And in this situation what you'll
be doing is actually changing the way
your client feels about what they're
asking you to do. Here's
a phrase you may want to utilize in
creating this reframe: "John,
as you and I both know, it's the
locating of the ideal property for you
that determines whether or not I'll earn
and get paid a commission here. The rest
is all follow-up, and I'd never hire
somebody after the fact, give them a
piece of my commission, and have them do
the follow-up for me. That's not real estate
brokerage, John, that's charity." "If
you feel sorry for your friend because
he has a real estate license and he's
never had a successful real estate
career, I understand. But because
bringing him into this situation now
would be an act of charity, you're going
to need to pay him out of your pocket,
not mine." What
this will ideally do is get your client
to recognize he's asking you for an
unreasonable favor for his friend, and
at a huge expense to you. And he'll also
recognize that if he's not willing to
pay the friend out of his own pocket, he
shouldn't be asking you to do it either.
Quite frankly this person is his friend,
not your friend. This
firm, business-like stand will often be
all you'll need to have your client get
rid of the notion of having his friend
cooperate in the commission with you. Click
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